AVB PRECIPRO (OPC) PRIVATE LIMITED Refund & Cancellation Policy

Last updated: October 23, 2025

1. Introduction and Scope

This policy governs the conditions for refunds and cancellations processed by AVB GLOBAL EXIM™ (AVB PRECIPRO (OPC) Private Limited). As a AI-Assisted Technical Business Development Firm and Merchant Exporter, our role is to provide strategic consulting, export facilitation, and supply chain management. We do not operate as a direct retailer holding physical stock.

2. Physical Goods: No Refunds or Returns Policy

As a merchant exporter, we do not accept returns, exchanges, or provide refunds for physical goods once an export order has been finalized and shipped.

• Manufacturer Responsibility: Any claims related to the quality, condition, or warranty of the goods must be directed to the original manufacturer.

• Facilitation: AVB GLOBAL EXIM™ will provide reasonable assistance in facilitating communication and coordinating a resolution between the client and the manufacturer.
  
  

3. Cancellation of Facilitation Services

This applies to our high-value services, including Business Development, Technical Consulting, Market Strategy, and Exhibition Representation.

Requesting Cancellation: All requests for service cancellation must be submitted in writing via email to anup@avbglobal.com with clear justification and service details.

Before Service Commencement : Full refund of fees paid, minus any non-refundable third-party transaction processing charges.
After Service Commencement : A partial refund will be determined at our sole discretion, based on the portion of the service that has been rendered. No refund will be provided for services that have been fully delivered.

4. Failed and Duplicate Transactions

In the event of a failed payment transaction where your account was debited, the payment gateway (e.g., PayU) will automatically process the reversal within 5 to 7 business days. If the refund is not received within this timeframe, please contact us at anup@avbglobal.com with proof of the failed transaction for immediate investigation.

5. How to Request a Refund

To request a refund for an eligible service (as outlined in Section 3), please email anup@avbglobal.com with the subject line "Refund Request - [Your Order/Service ID]" and include a clear, detailed explanation of your request.