AVB PRECIPRO (OPC) PRIVATE LIMITED Refund & Cancellation Policy

Last updated: September 12, 2025

1. Introduction

This policy outlines the conditions under which refunds and cancellations will be processed by AVB PRECIPRO (OPC) PRIVATE LIMITED. Our business model is based on acting as a merchant exporter and business facilitator, not as a direct retailer with physical stock. Our primary services include, but are not limited to, business development, marketing, and the facilitation of export orders.

2. No Refunds or Returns for Physical Goods

As a merchant exporter, we do not hold physical stock of the goods we export. Once an order for goods has been finalized and shipped, we cannot accept any returns, exchanges, or provide refunds for those goods. Any claims regarding the quality or condition of the goods must be resolved directly with the original manufacturer, and we will assist in facilitating this communication where possible.

3. Cancellation of Services

Eligibility: A request for cancellation of our facilitation services (e.g., business development, exhibition attendance, or marketing) must be made in writing via email to anup@avbglobal.com.

• Cancellation Fees:
  
  Before Service Commencement: Cancellations made before any work on the service has commenced will be eligible for a full refund of any fees paid, minus any transaction processing charges.
  
  

  After Service Commencement: If work on the service has already begun, a partial refund will be provided based on the portion of the service that has not yet been rendered, at our sole discretion. No refund will be given for services that have been fully rendered.
  
  

4. Failed Transactions

If a payment transaction fails but your account has been debited, a refund will be processed automatically by the payment gateway (e.g., PayU) within 5-7 business days. If you do not receive the refund within this timeframe, please contact us with proof of the failed transaction.

5. How to Request a Refund

To request a refund for an eligible service, please contact us at anup@avbglobal.com with a clear explanation of your request and your order details.