AVB PRECIPRO (OPC) PRIVATE LIMITED Refund & Cancellation Policy

Last updated: December 10, 2025

1. Introduction and Scope

This policy governs the conditions for refunds and cancellations processed by AVB GLOBAL EXIM™ (AVB PRECIPRO (OPC) Private Limited). As an AI-Assisted Technical Business Development & Global Sourcing Company, our role is to provide strategic consulting and export facilitation.

2. Physical Goods: Returns & Warranty Policy

Because we deal in industrial B2B goods, our policy distinguishes between Standard items and Custom components.

• A. Custom / Made-to-Order Components (NCNR): All orders for Precision Machined Components, Special Tools, or goods manufactured to the Client's specific drawings/specifications are Non-Cancellable and Non-Refundable (NCNR) once the Purchase Order (PO) is confirmed and production/material procurement has begun.

• B. Standard Industrial Tools: For standard catalog items (e.g., standard Abrasives or Cutting Tools), cancellations prior to shipment may be accepted subject to a restocking fee, purely at our discretion and the manufacturer's policy.

• C. Quality Defects: In the rare event of a technical non-conformity (quality defect):

  1. The Client must notify us within the inspection period specified in the Incoterms (typically 7-14 days).

  2. We will facilitate the RMA (Return Material Authorization) process with the Original Manufacturer.

  3. Refunds or replacements are strictly subject to the Manufacturer’s acceptance of the defect. AVB acts as the bridge to ensure fairness but does not financially guarantee the refund unless the Manufacturer approves it.
     
     

3. Cancellation of Technical Consulting Services

This applies to paid services such as Market Strategy, Vetting Reports, or Digital Representation.

• Requesting Cancellation: Must be submitted in writing to anup@avbglobal.com.

• Before Service Commencement: 100% Refund (minus payment gateway fees).

• After Service Commencement: Pro-rata refund based on work completed. (e.g., If we have already delivered the "Market Mapping Report," that portion is non-refundable).

• Completed Services: No refund will be provided for services that have been fully delivered and accepted.
  
  

4. Failed and Duplicate Transactions

In the event of a failed payment transaction (e.g., via PayU/Razorpay) where your account was debited but the order was not generated:

• The payment gateway typically processes the auto-reversal within 5 to 7 business days.

• If not received, please contact us with the Transaction Reference ID for immediate manual tracking.
  
  

5. Contact for Disputes

To initiate a request, please email anup@avbglobal.com with the subject line "Refund Request - [Order ID]". Please include photos/inspection reports if claiming a quality defect.